Knowledge Management

Knowledge Management (KM) is the systematic process of identifying, capturing, evaluating, retrieving, and sharing all of an organization's information assets. These assets may include databases, documents, policies, procedures, and previously uncaptured expertise and experience in individual workers.

Knowledge Management

Course Title: Knowledge Management

Course No: BIT455

Nature of the Course: Theory + Lab

Semester: 8

Full Marks: 60 + 20 + 20

Pass Marks: 24 + 8 + 8

Credit Hours: 3

Course Description

This course introduces fundamental concept of knowledge and different issues in managing the knowledge

Course Objectives

This course enables to learn about the Evolution of Knowledge management, be familiar with tools, be exposed to applications, and be familiar with some case studies

Course Contents

1. Introduction

4 hrs

1.1. Introduction to Knowledge Management, Multidisciplinary Nature of KM

1.2. Techniques History of Knowledge Management

1.3. Why KM is Important Today?

1.4. KM for Individuals, Communities and Organizations, Perspective of KM

1.5. The Evolution of Knowledge Management

1.6. KM Cycle

Wiig, Meyer And Zack

1.7. Ethics and IPR

2. Creating the Culture of Learning and Knowledge Sharing

9 hrs

2.1. Organization and Knowledge Management, Building the Learning Organization

2.2. Knowledge Markets

2.3. Tacit Knowledge Capture

Interviewing, Stories, Observation

2.4. Knowledge Audit

2.5. KM Models

Von Krogh and Roos, Choo, Inukshuk

3. Knowledge Management – The Tools

10 hrs

3.1. Telecommunications and Networks in KM

3.2. Information Technology Support

3.3. Intelligent filtering tools, Adaptive technologies

3.4. Vocabulary Control

3.5. Information Mapping and Coding

4. Knowledge Management – Application

8 hrs

4.1. Knowledge capture and codification

4.2. Individual, Group and Organizational Levels

4.3. Cognitive Maps, Decision Trees

4.4. Knowledge Taxonomies

5. Future Trends

9 hrs

5.1. Value and Metrics; ROI; Benchmarking

5.2. Balanced Scorecard; House of Quality

5.3. Political and Intellectual Property Issues

5.4. Incentives for sharing

5.5. Research and Postmodern KM

Laboratory Works

Upon completion of the course, the student should be able to

1.Use the knowledge management tools
2.Develop knowledge management Applications (Social network analysis, document management).
3.Design and develop enterprise applications (Aggregation, E-Learning).

Text Books

1.Srikantaiah. T. K., Koenig, M., "Knowledge Management for the Information Professional" Information Today, Inc., 2000
2.Dalkir, K. (2011). Knowledge Management in Theory and Practice (2nd edition) Cambridge, Massachusetts: The MIT Press
3.Nonaka, I., Takeuchi, H., "The Knowledge-Creating Company", Oxford University Press, 1995
4.Knowledge Management in Theory and Practice, Kimiz Dalkir, 2005

Notes:

This syllabus follows the official BIT curriculum of Tribhuvan University. In case of any doubt or revision, the university’s published syllabus shall be considered authoritative.

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